JOSEPH E. BUDD, II

140 West Kibby

Lima Ohio 45804

Phone (614) 859­2833

Email: Budd.joseph@gmail.com

Objective:

To apply my extensive technical and end user support skills in a position in the IT industry.

Strengths:

Team leadership

● Helped to train a class of over 15 agents every other week

Excellent oral and written communication skills

● Created highly detailed trouble tickets

● Communicated easily understood directions to end users

Goal oriented

● Resolved issues in an expedited manner

Strong organizational and analytical skills

● Performed multiple tasks simultaneously (talk on the phone, take notes, resolve issues)

Excellent customer service skills

● Dealt extensively with all types of end users in person and by phone

Technical Skills:

● MS Windows 95­2000/ME/NT/XP/7

● MS Office Suite 2010 and earlier

● AR System User (Remedy)

● Remote assistance programs (Citrix, VNC Viewer, LogMeIn)

● Instant messaging software (Yahoo, Google Hangouts)

● Network testing software (NxTT)

● Visio

● SQL Server 2008R2 Express

● SQL Server Reporting Services

● NetSimK

● Oracle Virtual Box

● Vmware

● Visual Studios 2010

● Visual Logic

● Excel VBA

● C#.Net

● VB.Net

● Notepad ++

Education:

IT Specialist, 2014

ICDL Computer Technologies, Database Basics, Computer Systems I, Computer Systems II, Discrete

Structures for Applications, Computer Programming I, Network Essentials, Database Reporting, Computer

Programming II, Professional Communication Skills

ISTAR (Northwest State Community College, Rhodes State University)

General Education, 1999, 2010

Ohio State University

Rhodes State University

Certifications:

Microsoft Technical Associate

Database Administration

Network Pro

Experience:

Student Worker, Northwest State Community College, 2013­2014

Eligibility Adviser, CCI, 2013

Customer Service Representative, Xerox, 2013

Remote Technical Support, WATCH Communications, 2010­2013

Delivery Driver, Romeo’s, 2009­2010

High End PC Part Tester, Microcenter, 2009

QA Tester, Nexergy, 2008

Glass Laminator, ArchDeco Glass, 2008

Customer Service Representative, Donato's, 2007­2008

Customer Service Representative, Target, 2007

Customer Service Representative, Michaels,2006­2007

Technical Support (Tier II, III, TSET, Training Bay Mentor), Teleperformance USA, 2003–2006

Volunteer Experience:

Network and PC Configuration, Southside Cheryl Allen Center, 2013­2014

References Available Upon Request